Our Customers' Reviews
This was my first time at auto lab in Plymouth and it was a very professional. From start to finish. Front desk Bret and mechanic Shawn are excellent at their jobs. They explained in detail what was wrong with my car after driving and also putting on hoist to look for problem areas then told me what could be done to fix it and left the decision up to me as to fix or not and the dangers if any. Do gor thise readons I am rating this establishment a excellent in all areas! I will use the service again if needed and refer my colleagues to them.
— Judy W., Westland, MI
I was referred to Autolab & could not be happier. I drop my car off, no appointment necessary, & it has always been done same day. Had a minor issue with a recent repair but Brett went above & beyond to make me happy. Reasonable prices, quick work done well, & they want the customer to be happy. Brett proved it! Im a loyal customer from here on.
— Michele B., Westland , MI
HONEST, PROFESSIONAL AND MOST OF ALL CARING!! I had just purchased a used vehicle and only had it for less than a week-- when it was involved in an accident, needless to say I was very distraught and didn't know what to do. I had the vehicle towed to Brett after speaking to him on the phone and he said to bring it in and he'd take a look at it. It was damaged more than I first suspected...Brett gave me some options, but said he would do whatever I wanted. I decided to take it to a collision shop because it also had front end damage. I tried to pay Brett for diagnosing the problem and he would not let me pay. He was so compassionate and understanding in my time of distress, and made me feel like I was a family member. Brett was an angel to me in my time of need. No question I will go back for service in the future and just to meet Brett and give him a hug. There are truly people out there who still care for their customers and Brett is one of them! Take your car to Auto Lab...no question!
— Dayna C., Farmington Hills, MI
My Avenger was running extremely poorly and after being "misdiagnosed" by other places as a transmission problem, Bret and his team looked at it, told me the catalytic converter needed replacing then had it done in one day! The service and the people here are definitely first class!
— Tony ., Crites, MI
Great shop and had wonderful service. Thanks for getting me back on the road so quickly guys!!
— Amanda A., Plymouth, MI
Had my upper and lower ball and U joints replaced on my chevy S10. Work was complete same day. Truck runs great. I unfairly gave the owner grief on the quote that I approved. He was kind enough to call me after hours to talk it over. 100% my fault.
— Mark K., Plymouth, MI
I took my beloved /06 Acura TL to Marc on the recommendation of one of my friends. Tires had been balanced at Discount Tire couple of days before and pronounced perfect by Discount. As soon as I departed Discount Tire noticed same vibrations between 50 mph and 80 mph on highway that I had when I went there in the first place. I watched the job being done at Discount -- speed appeared to be paramount to them -- job was done in 15 minutes for all four wheels. Marc's guys took the time to do the job carefully (approx. 45 minutes) and car is perfect. Drove from Farmington Hills to northern Ontario and back this weekend (950 miles round trip) with no vibration, steering wheel shake, etc. What a difference! Great work thanks very much Marc and crew.
— Jeff Z., Farmington Hills, MI
Always a pleasure doing business with Bret and Marc. I've been coming to Auto-Lab for 19 years since living in Plymouth. Absolutely love coming here. My husband and I have brought 6 cars to be serviced here in that time. They're personable, professional, honest,and explains things about what needs to be done for the vehicle. Also, when my car needs an oil change I can just call and say hi, and tell them what I need and they always say, "we can get you in." It's also nice knowing they won't talk you into something you don't need. I am SO happy to know they're around the corner from where I live. :) Keep up the awesome work that you all do there at Auto-Lab Plymouth
— Patty M., Plymouth, MI
Bret, Marc and crew are great! They have done everything I have ever asked them to do, even if it was outside the box a little. Would not hesitate to bring any of my three cars to Auto Lab Plymouth for service.
— James P., Livonia, MI
My car had an intermittent electrical problem (shorting), which are usually hard to trace and expensive to repair. They isolated and repaired it in about an hour, at a cost far lower than I feared. Friendly, outstanding service; they're my new go-to guys for any car issues.
— Terry N., Ann Arbor, MI
These guys are awesome! I was helped by Brett who spoke to each customer by first name and was very personable and welcoming to everyone that came in. My car was fixed in a timely manner for more than a fair price and the details of the work were explained to me thoroughly. These guys are HONEST and I definitely recommend them!
— Brandi B., Plymouth, MI
Shawn and the other technicians at Autolab are experienced, skilled and honest. You'll get accurate information about your car's condition, and you'll get it repairs properly and quickly. I heartily recommend Autolab Plymouth.
— George S., Plymouth, MI
Got it! Thanks a lot again for hepling me out!
— Melly M., , MI
I appreciate how professional you were, my car is running better than ever. Your entire staff was kind and courteous. Thank You!
— Kate L., Northville, MI